Privacy Policy

Five Star Carpet & Upholstery Care needs to collect, keep and use personal information for the purpose of its dealings with you. In so doing Five Star Carpet & Upholstery Care endeavours to comply with the requirements of the Privacy Act 1988 (Cth) which sets out the Australian Privacy Principles dealing with the collection, use and disclosure of personal information (among other things).

The purpose of this policy is to set out how Five Star Carpet & Upholstery Care handles the personal information provided to it.

The personal information collected by Five Star Carpet & Upholstery Care consists of:

  1. Your name.
  2. Your contact details including email address.
  3. Your payment details including credit card or other means of payment information.
  4. Any other information provided by you in response to surveys, questionnaires or similar documents and any other feedback or comments provided by you to Five Star Carpet & Upholstery Care.

By providing your personal information to Five Star Carpet & Upholstery Care, you consent to the collection, keeping and use of your personal information as set out in this policy. If you do not consent to the collection, keeping and use of your personal information, please do not provide your personal information to Five Star Carpet & Upholstery Care.

Collection of information

Five Star Carpet & Upholstery Care collects personal information for the purpose of its dealings with you. The purposes for which personal information is collected, kept and used include, but are not limited to, the following:

  1. Supplying goods and services to you.
  2. The making of payments by you to Five Star Carpet & Upholstery Care for the goods and services provided.
  3. Promoting or advertising the goods and services of Five Star Carpet & Upholstery Care to you, unless you opt out of receiving such promotional or advertising material.
  4. Dealing with responses to surveys, questionnaires or similar documents or other feedback or comments provided by you, including making improvements to the products and services provided by Five Star Carpet & Upholstery Care to its customers.
  5. Any other communication with you regarding the dealings between Five Star Carpet & Upholstery Care and you.

Personal information must not be provided by any person other than the individual whose personal information is being provided.  All personal information provided by you must be complete, true and accurate.

Use of personal information

Five Star Carpet & Upholstery Care may use your personal information for the purposes set out above and you consent to such use.

Five Star Carpet & Upholstery Care may also use personal information for the purpose of direct marketing to you of goods and services which Five Star Carpet & Upholstery Care considers may be of interest to you (including the goods and services of third parties). If you do not wish to receive such marketing material, you may opt out of receiving such material.

Disclosure of personal information

Five Star Carpet & Upholstery Care will not provide your personal information to any third parties, except as provided in this policy or otherwise with your consent or where required by law.

Five Star Carpet & Upholstery Care may be required to disclose personal information to government agencies such as the Police or other law enforcement agencies. You consent to the disclosure of personal information where a lawful request is received from such an agency.

Five Star Carpet & Upholstery Care may also be required to disclose your personal information pursuant to a Court order or other legal process. You consent to the disclosure of personal information in such circumstances.

Third party service providers

Five Star Carpet & Upholstery Care may engage other organisations to provide services to it for the purpose of Five Star Carpet & Upholstery Care delivering its products or services to you. Such services may include, but are not limited to, customer support, processing orders, delivery of products and conducting surveys. These companies will be provided with only the personal information needed to deliver the service. Five Star Carpet & Upholstery Care will take reasonable steps to ensure that such organisations are engaged on terms which protect your personal information from unauthorised collection, use or disclosure.

Updating personal information

If any of your personal information changes, you should notify Five Star Carpet & Upholstery Care as soon as reasonably possible.

Access to personal information

You may at any time access the personal information by contacting Five Star Carpet & Upholstery Care.

Complaints

If you have any complaints or questions about the collection, keeping and use of your personal information, please contact us at: [link].

Cancellation

If at any time you do not wish to have your personal information held by Five Star Carpet & Upholstery Care you must notify Five Star Carpet & Upholstery Care and Five Star Carpet & Upholstery Care will remove all personal information (provided that Five Star Carpet & Upholstery Care may retain such information as is reasonably required for the purpose of its dealings with you if there are outstanding matters which need to be dealt with).

Cookies

Five Star Carpet & Upholstery Care may use cookies to identify your computer when you visit the Five Star Carpet & Upholstery Care website.

Site measurement

Five Star Carpet & Upholstery Care or its contractors monitors the traffic and activity on the Five Star Carpet & Upholstery Care website and use of the Five Star Carpet & Upholstery Care services including your activities on the website for the purpose of assessing the performance of the Five Star Carpet & Upholstery Care website and the use of the Five Star Carpet & Upholstery Care services. In doing so, Five Star Carpet & Upholstery Care will not disclose your personal information to third parties.

Aggregated information

Five Star Carpet & Upholstery Care collects and uses information provided by its customers for the purpose of providing reports and other information to Five Star Carpet & Upholstery Care and businesses with which it deals. In doing so, Five Star Carpet & Upholstery Care will not disclose your identity or any other personal information to third parties.

Use of overseas servers

Five Star Carpet & Upholstery Care may store your personal information on servers which are not located in Australia (e.g. where Five Star Carpet & Upholstery Care uses cloud computing services). You consent to your personal information being sent and kept overseas for this purpose.

Subject to the above, Five Star Carpet & Upholstery Care will not disclose your personal information to any third party overseas without first obtaining your consent.

Contact

If you have any questions or comments regarding this policy or any issues relating to privacy issues please contact us.